CUSTOMER CARE
A few helpful answers.
From finding your fit to following your parcel. If you need anything else, our customer care team is here to help.
Products & sizing
How do I choose my size?
Open Details & Size Guide on the product page to see the information for that style. Compare the measurements with a garment you already own. Fit and fabric can vary between styles.
If you would like help choosing, contact us with the product name and your usual size.
What is my knitwear made from?
Check the fabric composition in the product details before ordering. Our collection includes different fibres and blends, so the composition is specific to each product.
How should I care for my knitwear?
Always follow the care label attached to your garment. For general advice, visit our Knitwear Care page.
Orders & payment
Which currency are prices shown in?
Prices are displayed in US dollars (USD). Your payment provider may apply its own exchange rate or fees if you pay from an account in another currency.
Which payment methods can I use?
The payment methods available for your order are shown at checkout. PayPal is available. Apple Pay appears on supported devices and browsers when it is available for your payment.
Can I change an order after placing it?
Contact us as soon as possible with your order number and the change you need. We will check whether the order can still be updated before it is dispatched.
Where can I find my orders?
If you used an account, visit My Account to view your orders. For a guest order, keep the order confirmation email and use the order number and billing email on our Track Order page.
Shipping & tracking
Where do you ship from?
Orders are dispatched from China. Available delivery destinations are shown at checkout. Our store serves customers in Europe and the United States.
When will my order arrive?
We dispatch orders within 48 hours after payment. Delivery to Europe and the United States is estimated at 5–10 days after dispatch. This is an estimate; carrier delays, customs checks and local conditions can affect arrival.
How much is shipping? Will I pay import charges?
Shipping is free at checkout for all orders to available destinations. LP KNIT covers applicable import duties and taxes. If a carrier asks you to pay an import charge, please contact us before paying so we can help.
For a change-of-mind return, actual invoiced outbound freight may be deducted from your refund where lawful. Eligible EU/UK statutory cancellations and faulty, damaged or incorrect items are exempt. Read Returns & Exchanges for the calculation, partial returns and effective date.
How can I track my parcel?
Once your shipment details are added to the order, you can see the carrier and tracking number on Track Order and in your account order details. Use the carrier link to check the latest parcel updates.
If tracking is not available yet or there is a delivery problem, contact us with your order number.
Returns & customer care
How do I request a return?
Contact us within 14 days after delivery with your order number and the item you would like to return. We will help with the return instructions. Find our return address in China on Returns & Exchanges before sending your parcel.
For change-of-mind returns, you pay return postage. Where lawful, eligible new orders also have actual invoiced outbound freight deducted from the refund, proportionately for partial returns. The freight amount is determined after dispatch. EU/UK statutory cancellations and faulty, damaged or incorrect items are excluded from this deduction. Read Returns & Exchanges for the calculation and effective date.
What if an item arrives damaged or incorrect?
Please contact us with your order number, a description of the issue and, if available, clear photos. We will help you with the next steps. Your rights for faulty or incorrect goods are separate from our change-of-mind return policy.
How do I contact LP KNIT?
Use our Contact Us form or email info@lpknit.net. Include your order number if your question is about an existing order.