From our collection to your door.

Dispatch

Orders are dispatched from China within 48 hours after payment. If there is a problem with your order or delivery address, we will contact you using the details provided at checkout.

Delivery times

Delivery to Europe and the United States is estimated at 5–10 days after dispatch. These times are estimates, and delays can occur because of carrier conditions, customs checks or local delivery restrictions.

Available destinations are shown at checkout. Contact us before ordering if you are unsure whether your address is supported.

Shipping charges & import costs

Shipping is free at checkout for all orders to available destinations. LP KNIT covers applicable import duties and taxes. For a change-of-mind return, actual outbound freight may be deducted from your refund where lawful. Eligible EU/UK statutory cancellations and faulty, damaged or incorrect items are exempt. See Returns & Exchanges for the calculation, partial returns and effective date.

If a carrier asks you to pay an import charge, contact us before paying. Include your order number and the payment request so we can check it.

Tracking your order

When shipment information has been added to your order, Track Order shows the carrier and tracking number. The carrier link takes you to the parcel updates available from that carrier.

A tracking number may take time to show its first scan. If you cannot find your parcel or need help with a delivery, contact our customer care team.

Address changes & delivery issues

Check your delivery address carefully before paying. If it needs to be corrected, contact us as soon as possible; changes may no longer be possible after dispatch.

If your parcel is delayed, damaged, missing or marked delivered when you have not received it, contact us with your order number so we can help investigate.