Help with your return.

Requesting a return

Notify us within 14 days after delivery if you wish to return or cancel. You do not need to give a reason. Include your order number and the item you are returning.

Send the item back within 14 days after notifying us. Use the return address below and contact us for the return instructions before posting.

Returning your knitwear

Keep returned items clean and handle them with care. Return them unworn and unwashed, with tags and original packaging where reasonably possible. You may inspect an item as you would in a shop; handling beyond what is necessary can affect its value.

Package the garment securely and keep proof of postage and tracking. Return shipping costs and any permitted outbound freight deduction are explained below.

Return shipping costs

For a change-of-mind return, you pay the return postage. Where permitted by applicable law, we also deduct the actual outbound freight charged on the carrier's invoice from your refund, including when delivery was free at checkout. The exact amount is determined after dispatch. Import duties, taxes and additional handling fees are excluded.

For a partial return, the deduction equals the original shipment's actual outbound freight multiplied by the number of eligible returned units divided by the total number of units sent in that shipment. Across multiple returns, deductions never exceed that shipment's actual outbound freight.

Any deduction is itemized with your refund. Supporting freight documentation is available on request.

This outbound freight deduction does not apply to eligible EU or UK statutory cancellations, or to faulty, damaged or incorrect items. For eligible EU or UK statutory cancellations, we refund standard delivery charges paid; any extra charge for a voluntarily selected premium delivery service is excluded. Mandatory consumer rights take priority over this policy.

This deduction applies only to orders placed on or after 5 October 2026, 07:03:40 UTC for which this fee was disclosed before purchase. It does not apply to earlier orders.

Refunds & exchanges

For a cancellation, we refund the original payment method within 14 days of your notice. We may wait until the goods arrive back or you supply proof of posting, whichever comes first. Your provider may need extra time to show the funds.

If you would like another size or style, contact us so we can check availability and explain the next steps.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty or different from your order, contact us with your order number and a description of the issue. Photos are helpful if available. LP KNIT covers reasonable return postage for these items; contact us for arrangements.

Your rights for faulty or incorrect goods are separate from change-of-mind returns. This policy does not limit any rights you have under applicable consumer law.